HOW TO RECEIVE SUPPORT FROM THE GRACE NETWORK
If you are a professional working with a family who you feel would benefit from support from The Grace Network’s social enterprises please see how to do this below.
We have brought together the old referral processes for Kids Stuff and Home Remedy into one unified pathway which we believe will be able to produce more efficient and holistic support to your clients. This new pathway replaces the previous referral processes from Kids Stuff and Home Remedy.
We have two routes for your clients depending on their circumstances. They can receive items free of charge or at subsidised rate.
Referral criteria haven’t changed. If your client is facing financial difficulty or crisis and you think they need our help, we do too. You know them best and so we will follow your lead on what level of support they need.
TWO PATHWAYS FOR SUPPORT
1 | FREE OF CHARGE REFERRALS
If your client does not have the funds to pay a subsidised rate for their items, they can have them free of charge. They can access free of charge items from Home Remedy and Kids Stuff as well as kitchen starter packs. This is a change from the previous Home Remedy process where a payment needed to be made.
A professional referrer just needs to complete the below form and your client will be entered into the free of charge process.
We believe clients can often receive the best support by visiting one of our hubs, as this gives them direct access to all our support and activities. As such gift cards would be our preferred method of referral for this route, but we can deliver pre made bundles if needed.
Once we have received your referral, we will be in touch with your clients and yourself with details of the support.
2 | home remedy subsidised REFERRAL
If your client can afford to pay a subsidised rate we have an alternate referral pathway to allow them to access furniture through the Home Remedy. Either yourself or the client can complete the below form and if they are in receipt of any of the benefits below they can access our furniture at a subsidised rate. This is the same as the current Home Remedy process.
To access a subsidised referral they need to be able to show evidence that they are in receipt of any one of these benefits; Universal Credit (subject to payments made within 3 months and payments of more than £350 a month), Employment and Support Allowance, Job Seekers Allowance, Pension Credits, Personal Independance Payment (PIP).
Your clients can also pop-in to our Home Remedy shops and access this subsidised rate furniture if they can provide evidence of the above benefits.
Our Kids Stuff shop has been priced at a level that is accessible to all, especially those on a low budget. If you believe your client needs more financial help ,please consider completing our free of charge referral form and they will be entered into the free of charge process to access a gift card for the shop.
Once you have competed your referral we will be in touch with your clients with details of how to access the furniture.
WE CAN HELP WITH
GOT QUESTIONS OR NEED MORE INFO?
If you need any more information about our referral pathways, please get in touch. We would love to hear from you. Do send us an email on support@thegracenetwork.org.uk to speak to our dedicated referral co-ordinator.
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We are running our new referral process in conjunction with the Gloucestershire County Council Crisis and Resilience Fund.
Find more support & info on this at the Virtual Family Hub.